terms and conditions
All of our items are designed, made and painted (where applicable) by Jennifer Cabrelli and prints are printed in the UK. I hope you’ll be delighted with your order and I love to hear from happy customers but if for some reason your order doesn’t live up to the standard you expect, please let me know and I’ll do what I can to make things right.
Please be aware that most of our items are hand painted, and as such colours may vary from order to order, and differ to what you see online.
We will keep you updated on the progress of your order using the email address you provide during checkout. Most items are made to order unless otherwise specified, so the estimates provided are not guaranteed. Unless specified otherwise your order will be posted by second class via Royal Mail and will not be signed for or recorded, so we will be unable to provide a tracking number. Should your order not arrive within 72 hours of receiving your delivery confirmation please get in touch. Should we become aware of any specific reason for a delay we will let you know.
Bespoke commissions are all designed by hand in my studio. I will work with you to agree a choice of design style, colour and finish based on your brief. A digital proof will be produced for your approval prior to making, and it is your responsibility to ensure all content and spelling is correct, as once approved design changes will no longer be possible. Dependent on the requirement, a 50% deposit may be required in advance with the remaining balance due on completion prior to delivery.
We hope you’ll be delighted with your order, but we know that something things don’t quite work out. Our Refund Policy tells you what we’ll do to make things right.
If an item arrives damaged, we suggest you contact us within two days of delivery, but you can return an item for up to 30 days. We’ll ask you to return the item to us, then we’ll be happy to provide a full refund (including delivery charges) or a replacement.
If you change your mind or the item isn’t what you expected, please return the item to us in a resalable condition within 14 days. This usually means the original packaging must be unopened. We’ll be happy to provide a refund for the price of the item (excluding delivery charges).
In all cases, you are responsible for the cost of returning items to us and we suggest getting proof of postage.
Our address for returns is:
8 Harebell Close
Unfortunately we can’t accept returns on personalised or customised items unless there is a fault.